When AI Interviews Miss the Human Point

Why Real Communication Still Matters in Recruitment

Recently, a job seeker shared his experience applying for a team member role at a major supermarket on Instagram. What should have been a simple interview turned into a strange, impersonal exchange with an AI chatbot.

First came a text-based interview — automated questions, no real person, no chance to connect. Then came round two: a video interview where he had to record answers to a list of pre-set questions. No feedback, no tone, no warmth. Just a blinking red light and the feeling of talking into the void.

After completing both rounds, he waited six weeks. No response. No update. Just silence — until he eventually found out he hadn’t been successful.

It’s a story we’re hearing more often. As AI tools flood the recruitment space, many companies are chasing efficiency at the cost of empathy. Candidates are left feeling invisible, and businesses risk damaging their reputation with the very people they’re trying to attract.

At Mornington Screening Service, we believe technology should support communication — not replace it.

Our approach blends intelligent automation with genuine human connection. Every candidate is treated with respect, kept informed, and given honest feedback throughout the process. Whether we’re screening for volume recruitment or senior roles, our clients know the candidate experience reflects their brand values: clarity, care, and consistency.

When job seekers feel seen and heard, they engage better, represent your business more positively, and become advocates — even if they don’t get the job. That’s the kind of outcome no chatbot can deliver.

At MSS, every screening is personal.

Because recruitment isn’t just about data, it’s about people.